At Carousel Occupational Therapy Sydney, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth).

1. Collection of Personal Information
We collect personal information that is necessary for us to provide our services. The types of personal information we collect may include:

• Name
• Contact details (phone number, email address, home address)
• Medical history and health information
• Payment details
• Other information relevant to the services we provide

2. How We Collect Personal Information
We collect personal information directly from you through:

• Forms and applications
• Phone and email communications
• Consultations and therapy sessions
• Our website and online services

3. Use of Personal Information
We use your personal information to:

• Provide and manage our therapy services
• Communicate with you about your appointments and our services
• Process payments and manage billing
• Comply with legal obligations
• Improve our services and customer experience

4. Disclosure of Personal Information
We may disclose your personal information to:

• Healthcare providers and other professionals involved in your care
• Third-party service providers who assist us in operating our business
• Regulatory bodies and government agencies as required by law
• Other parties with your consent or as required or permitted by law

5. Protection of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. We implement appropriate physical, electronic, and managerial procedures to safeguard your information.

6. Access to and Correction of Personal Information
You have the right to access and correct your personal information held by us. To request access or correction, please contact us at [Email Address] or [Phone Number]. We will respond to your request within a reasonable timeframe.

7. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you can lodge a complaint with us by contacting [Email Address] or [Phone Number]. We will investigate your complaint and respond within a reasonable period.

8. Overseas Disclosure
We do not disclose personal information to overseas recipients. If this becomes necessary, we will inform you and take reasonable steps to ensure the overseas recipient complies with the Australian Privacy Principles.

9. Changes to This Policy
We may update this Privacy Policy from time to time. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us
For more information about our privacy practices or to make a complaint, please contact us at:

• Email: [email protected]
• Address: Suite 301/16 Railway Parade, Burwood NSW 2134, Australia